The principles underpinning this code are:

Integrity – practitioners must be ethical, honest and true to their word. They must ensure that their
behaviour is consistent with this code of professional conduct.

Confidentiality or privacy – privileged information must be treated appropriately so as not to infringe on
any parties’ constitutional rights.

Collegiality – this includes co-operation with colleagues, integrity within working relationships and the
protection of one another’s reputations in the working environment and sector.

Engagement and Collaboration – ensuring consultation and co-operation with stakeholders to improve
labour market functioning.

Trustworthiness – this includes honesty and transparency in relationships with all stakeholders and
reliability in the business environment.

Competency – ensuring lifelong learning in order to maintain currency of knowledge and skill.
Defining professional conduct

Professional conduct is defined as:

A practitioner’s obligation to protect and enhance their profession;

Keeping informed and educated about best practice within the profession;

Active pursuit of personal and professional development ; and

Commitment to professional and ethical practices

Conduct towards clients
Practitioners will:

Be polite , honest and objective when interacting with clients;

Act with integrity at all times;

Behave in a trustworthy and reliable manner when dealing with each client in order to meet their needs;

Protect the confidentiality of client information at all times;

Provide statutory compliant services; and

Strive to meet contractual obligations.

Conduct towards candidates and assignees
Practitioners will:

Be polite , honest and objective when interacting with candidates and assignees;

Provide statutory compliant services and act with integrity at all times;

Behave in a trustworthy and reliable manner when dealing with each candidate or assignee in order to
meet their needs; and

Ensure that privileged information is treated appropriately so as not to infringe on the candidates’ or
assignees’ constitutional rights.

Conduct towards colleagues, employers and employees
Practitioners will:

Act in a manner that upholds the professional reputation and best practice of the industry;

Co-operate with colleagues to ensure that the principles of this code are upheld;

Act with respect for colleagues, employers, employees and the industry; and

Report unethical behaviour through the appropriate mechanisms.

Conduct towards professional bodies
Practitioners will:

Aim to support activities and initiatives introduced by industry associations; and

Respect the authority of associations recognised by the industry.

Monitoring of professional conduct
The primary responsibility for the monitoring of the subscription of practitioners and professionals to this
code of conduct rests with the individual.

Professional bodies are tasked with the enforcement of the subscription of practitioners to the principles and
objectives presented in the code of conduct however the industry relies on the integrity of practitioners
when engaging with stakeholders. Where practitioners are considered to be acting in a manner that breaches
these principles, appropriate action will be take.